Monthly plan customers are free to cancel at any time. If you cancel your service within 24 hours of your renewal date, we will refund that month in full. Anytime after that, and your monthly fee is non-refundable.
Customers who have annual plans may request a pro-rated refund (minus applicable sales tax) within 90 days of renewal date. After 90 days, all annual plans are non-refundable.
All setup fees are non-refundable.
Site Mender reserves the right to refuse service to anyone. Site Mender may cancel any plan with written notice of at least 10 days prior subscription renewal for monthly plans and 30 days prior to subscription renewal for annual plans.
For all plans, the set up fee is non-refundable. Please contact us at 888-424-6363 if you have any questions!
(Last updated: 8/20/18)