Basic website hosting is included for all our web design and website development customers, especially our WordPress customers, if needed. In addition, we offer hosting as an add-on option for our maintenance clients as well.
We recognize that many of our customers already have hosting services in place, either through their own server or through a third-party vendor, but some prefer to package it with one vendor. Our secure hosting limits the number of customers per server and provides exceptional customer support.
Servers are maintained off-site with our outstanding hosting parters in Washington state and Chicago complete with data backup, 24/7 technical support and industry standard uptime guarantees. All websites are serviced with unmetered bandwidth and file size restrictions.
For our WordPress maintenance customers, our hosting offers the convenience of a single provider for all your services. For more information on our plans, please contact us at 888-424-6363 or firstname.lastname@example.org.
We are based in Houston Texas, and provide website hosting services to the entire USA.
For more information, check our FAQ below.
An important note for customers: We do not provide email support services. We highly recommend either Google or Microsoft for email services for anyone not using Exchange or some other enterprise level solution.
Why don’t you provide email hosting?
All our support, other than emergency technical support, is provided during normal business hours (9 a.m. – 6 p.m., Monday – Friday) and email is a 24/7 job. Additionally, there are numerous services that provide outstanding email service for very little cost. Unlike in years past when email meant having an Exchange server, companies like Google (Gmail) and Microsoft (Outlook) have reasonable plans for every business size.
Does website hosting include backup?
Yes. Our sites are backed up daily and we can restore anything from a single file to an entire website in minutes as needed.
Do you host your own servers?
No. We use cloud services provided through Vivio Technologies, an outstanding company based in Washington state, and Site Ground, one of the preeminent WordPress hosting companies on the planet. Our Site Ground servers are located in Chicago.
Do you provide SSL security certificates for websites that need them?
Yes. Our servers utilize CPanel technology which includes FREE SSL certificates for any website on our network. These are basic SSL encryption services provided through Let’s Encrypt. For higher levels of encryption, we can assist in providing additional protection at an additional cost. Contact us for details.
Do you provide backup or redundancy for websites you do not host?
Yes! Backups can be provided using commercially available WordPress plugins combined with a data storage service like Dropbox or Google Drive.
What happens to my website if I cancel my maintenance plan with hosting?
If you host our website with us, we provide 15 days for you to move your website to a new vendor. We will be happy to assist you with that move if necessary. After 30 days, your website will be removed from our servers permanently.
Site Mender is based in Houston Texas, and provides services throughout the USA.